Every call becomes a ready request.
After the call, everything arrives in one message: name, room, dates, guests, call-back number. By e-mail or Telegram. What happens next is up to you.
LiveThe summary after every call.
- Guest“There are five of us, three adults and two children.”
- Guest“Friday, and we’re staying until Sunday.”
- AI“I would add a single room to the family room.”
- Guest“Gruber. The number I’m calling from is fine.”
- Guests
- 3 adults, 2 children
- Stay
- Fri–Sun, 2 nights
- Rooms
- Family + single
- Name
- Gruber
- Call-back
- +49 89 ··· ·· 41
by e-mail or Telegram · Example
No scrap of paper by the phone.
No “who was that again?”
5
details it asks for: name, room, dates, guests, call-back number
2
ways to reach you: e-mail or Telegram
0
changes to your hotel software
One message. Everything the guest said.
Right after the call, by e-mail or Telegram. The room details at the top, and below them two sentences on what the call was about. You call back already knowing everything.
- Summary after every call Live
With the call-back number and the language the guest spoke.
- By e-mail or Telegram Live
New request · Gruber · Fri–Sun
To: frontdesk@ · From: voisas
- Rooms
- Family + single
- Stay
- Fri–Sun, 2 nights
- Guests
- 3 adults, 2 children
- Language
- German
The Gruber family is asking about the weekend, with two children. They are bringing a dog; that question was answered. They ask for a call back on the number they called from.
Confirm with one tap.
The request comes with three buttons: Confirm, Change, Decline. One tap, and the guest gets your answer. Until then, you confirm the way you always do.
- One-tap confirmation Coming soon
- You decide, always
The AI only takes the request. What gets booked is what you confirm.
Gruber · Family + single · Fri–Sun
3 adults, 2 children · call-back noted
Confirmed by you · 07:12
The guest has it in writing.
After the call, a short message to the guest from your hotel: your request has arrived, the front desk will be in touch. And anyone who fills in a form on your website gets a call back from the AI.
- WhatsApp to the guest In progress
- Automatic call-back In progress
Hotel · 22:41Good evening, this is Hotel Sonnwart. We have your request for Friday to Sunday, five people. The front desk will be in touch tomorrow morning.
Guest · 22:43Thanks, speak tomorrow.
- Call-back, website formscheduled
Straight into your hotel software? We check that with you.
Whether a request can go straight into your booking software depends on that software. We look at it with you before we promise anything. Until then, voisas runs without touching your software.
- Booking in your software Checked against your system
- Today already: no integration needed
You copy the request across, just as you do with an e-mail today.
- 1Which software do you use?
- 2Does it accept requests from outside?
- 3If not: e-mail to the front desk, as before.
What happened last night? It’s in the morning report.
At seven, one message with every call from the night: who, what, and what is still open. The first question of the day is answered before the coffee is ready.
- Morning report Coming soon
- Today already: each request on its own Live
Right after every call, at night too.
Last night: three calls, one request.
- Request, double roomnoted
- Question, late arrivalanswered
- Question, breakfastanswered
How it works
From the first ring to your answer.
- Step 1
The guest asks
On the phone, in their language, at any hour.
- Step 2
The AI takes notes
One question at a time, only what is still missing.
- Step 3
The message arrives
After the call, by e-mail or Telegram.
- Step 4
You answer
You call back or confirm in writing. Only what you confirm gets booked.
What the request contains, and who decides.
E-mail or Telegram
Right after the call.
Five details and a sentence
Name, room, dates, guests, call-back number, plus what the call was about.
You
The AI takes the request, the front desk confirms in writing.
Confirm, Change, Decline
Coming soon
WhatsApp and call-back
In progress
In your software
Checked against your system
Too many requests
„Die Fülle an Anfragen können Mitarbeiterinnen und Mitarbeiter gar nicht bewältigen“
“Staff simply cannot handle the sheer volume of requests.” That is why every phone request arrives already sorted: who, when, how many, which number. Your team calls back instead of asking again.
What hoteliers ask about requests.
As a message right after the call, by e-mail or Telegram. With name, room, dates, guests, call-back number and two sentences on what the call was about.
No. The AI takes the request and tells the guest that the front desk will confirm in writing. Only what you confirm gets booked.
That depends on your software. We check it with you before we promise anything. voisas also works without an integration: the request arrives like an e-mail.
On the phone they hear that the front desk will confirm in writing. A WhatsApp message to the guest right after the call is in progress.
That depends on your booking system. We don’t give a number: a guest who calls and leaves a request books directly with you when you confirm.
It comes to us, not to a hotel, and nothing is booked. When we visit, we show you what your request looks like as a message.
Ask like a guest would.
Call the test line and ask for a room. In the demo, the summary comes to us; when we visit, we show it to you.
Test line · around the clock
+39 0473 480117
Hotel Sonnwart is a test hotel.
Nothing gets booked.