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A room for tonight. In English, at 23:10.

For city hotels with trade fair, business and one-night guests. While the night porter is at the desk, an AI answers in the caller’s language, says she is an AI and sends him the request in writing, with name and number, right after the call.

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23:10 · Porter at the deskExample

Hi, do you have a single room for tonight? My flight lands at midnight.

Good evening, I’m the hotel’s AI assistant. I’ll pass your request to the night porter right away. May I have your name?

Sure, it’s Morgan.

To the night porter23:12
Room
Single room, tonight
Arrival
approx. 00:30
Name
Morgan
Language
English
Call-back
+44 7·· ··· ··05

People book late, often for the same night, and in three languages.

At night a city hotel has one person on their own: night porter, accounts, late arrivals. If someone calls for tonight at exactly that moment, the phone often rings out. The caller does not wait, they call the next hotel. And callers speak Italian, German or English.

„dass Gäste mittlerweile sehr kurzfristig buchen“

Klaus Berger, HGV president2026 · Read source

44.9% of overnight stays from Germany, 27.9% from Italy, the rest international and growing.

ASTAT, overnight stays 2025 (figures, not a quote)2026 · Read source

A scenario

A night in a city hotel with fifty-five rooms.

Scenario · Example

Live

City hotel, 55 rooms, Bolzano.

Open all year, many one-night guests, trade fair and business. From 11 pm to 7 am one night porter on his own. A made-up hotel, a real problem. The story only uses what voisas can do today.

  1. The day shift leaves. From now on the phone system forwards to the AI when the desk line is busy.

  2. The night porter is checking in two late guests. A caller asks in English for a room for tonight. The AI says she is an AI and takes the name, arrival time and number.

  3. The request is with the night porter in writing. He sees it as soon as the desk is free.

  4. He calls back, confirms in his software and holds the room.

Calculation, not customer data

same-night requests after 7 pm
2 per day
Check against: call log and booking software
not answered, porter busy
40% = 0.8
Check against: the system’s «missed» list
lost, call elsewhere
50% = 0.4
Check against: missed numbers with no second call
would have booked
50% = 0.2
Check against: your conversion rate on requests
days open · nights per booking
350 · 1
Check against: your calendar

~70room nights a year that can depend on an unanswered call today (0.2 × 350). Multiply by your own rate.

A made-up hotel, our assumptions. Whether this saves commission to booking portals depends on your booking system. We do not give a number for it.

What changes for your city hotel.

The night porter stays with the guest at the desk. The call for tonight is not lost, it reaches him minutes later.

  • Picks up when the desk line is busy Live

    In the evening and at night. You choose when calls are forwarded in your phone system.

  • Speaks the caller’s language Live

    German, Italian, English. More languages on request.

  • Says she is an AI Live
  • The request in writing, right after the call Live

    Name, room, arrival, call-back number.

  • Puts the guest through to the night porter if they ask

    Depends on your phone system; we set it up with you.

  • Confirmation to the guest on WhatsApp In progress
  • Greet business guests by name Coming soon
  • Free rooms and booking from your software Checked against your system
All features with status
Tonight, 7 pm–7 amExample
  1. Richiesta stanotte · 1noted
  2. Question: car parkanswered
  3. Single tonight · 1noted
  4. Question: late check-inanswered
IT · EN · DE2 requests for tonight
Request 20:45Call-back open
Room
Double room, tonight
Arrival
approx. 22:30, by car
Guests
1, visiting the trade fair
Language
Italian
Note
needs a company invoice

How it gets set up in your hotel.

  1. Step 1

    We come to you

    A visit at your hotel, ideally with the night porter. What do callers ask at night?

  2. Step 2

    Add your hotel info

    Parking, late check-in, breakfast, directions. The AI answers from this.

  3. Step 3

    Set up call forwarding

    In your phone system: when the desk line is busy, from a set time, at night.

  4. Step 4

    Test it yourself

    You call, in German, Italian and English. Only then do we switch it on.

What city hoteliers ask.

No. She takes the request and sends it in writing to your porter right after the call, and he confirms. Whether she can read free rooms from your software or book them depends on the software. We check it with you.

In the language the caller speaks: German, Italian or English. More languages on request.

Yes, if the guest wants to speak to a person: to the front desk or a mobile, depending on your phone system. We set that up with you.

That depends on your booking system. A caller who would otherwise give up leaves you a direct request. We do not give a number for how much commission that saves.

Not yet. Greeting known callers by name is coming soon. Today she takes the name again on every call.

Other hotels, other phones.

Call in English. Or in Italian.

The test line answers as Hotel Sonnwart, a test hotel, and takes your request for tonight, in your language.

Call now+39 0473 480117 Visit at your hotel

Test line · around the clock

+39 0473 480117

Hotel Sonnwart is a test hotel.
Your hotel gets its own voice.