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At ten at night, a family asks for a room.

For family hotels whose front desk closes in the evening. When nobody is at the desk, an AI answers, says she is an AI and writes down travel dates, adults, children and call-back number. In the morning the request is waiting for you.

Call now+39 0473 480117 Visit at your hotel
22:10 · Front desk closedExample

Guten Abend, haben Sie in den Faschingsferien noch ein Familienzimmer?

Guten Abend, hier spricht die KI-Assistenz des Hotels. Ich nehme Ihre Anfrage gerne auf. Für wie viele Personen?

Zwei Erwachsene, zwei Kinder, vier und sieben.

New request22:13
Room
Family room
Stay
Carnival holidays, 5 nights
Guests
2 adults, 2 children (4, 7)
Language
German
Call-back
+49 1·· ··· ··38

People book at short notice. Often when nobody is at the desk.

Parents plan in the evening, when the children are asleep, and at weekends. That is exactly when the front desk is closed or busy with check-in. Whoever calls usually wants to know if anything is free, and right now. If nobody answers, the family calls the next hotel.

„dass Gäste mittlerweile sehr kurzfristig buchen“

Klaus Berger, HGV president2026 · Read source

„Bereitschaft, an den Wochenenden und an Feiertagen zu arbeiten, bei den Einheimischen eher gering“

Walter Meister, then HGV president2010 · Read source

A scenario

An evening in a family hotel with forty rooms.

Scenario · Example

Live

Family hotel, 40 rooms, Val Gardena.

Four stars, winter and summer season, front desk 7:30 am–9:30 pm. Guests: families from Germany and Italy. A made-up hotel, a real problem. The story only uses what voisas can do today.

  1. The front desk closes. From now on the phone system forwards calls to the AI.

  2. A family from Munich asks about the carnival holidays. The AI says she is an AI and takes the dates, adults, children and number.

  3. A family from Verona asks in Italian whether dogs are allowed. The AI answers from the hotel’s own info.

  4. The front desk opens. Last night’s request is there in writing, with everything needed for the call-back.

Calculation, not customer data

calls per day in season
20
Check against: phone system log, two weeks
outside 7:30 am–9:30 pm
20% = 4
Check against: the same log
of which booking requests
30% = 1.2
Check against: a sample when you call back
do not call again
50% = 0.6
Check against: missed numbers with no second call
would have booked
25% = 0.15
Check against: your conversion rate on requests
days open · length of stay
240 · 4.2 nights
Check against: your calendar · length: ASTAT 2025 via stol.it

~36stays a year that can depend on an unanswered phone today (0.15 × 240 days)

~150nights behind them (36 × 4.2). Multiply by your own value per night.

A made-up hotel, our assumptions. Put in your own numbers: two weeks of phone system log are enough.

What changes for your family hotel.

The front desk can close at half past nine. Whoever calls after that is not told to try tomorrow, they leave a complete request.

  • Picks up in the evening and at weekends Live

    On public holidays too. You choose when calls are forwarded in your phone system.

  • Says she is an AI Live

    German, Italian, English. More languages on request.

  • Takes down the whole family Live

    Travel dates, adults, children, room wish, name, call-back number.

  • Answers questions about your hotel Live

    Dogs, parking, getting here, half board: whatever you add with us.

  • A written request after every call Live
  • Call-back when you open, WhatsApp to the guest In progress
  • Greet regular guests by name Coming soon
  • Free rooms from your software Checked against your system
All features with status
Last night, 21:30–7:30Example
  1. Request carnival · 2+2noted
  2. Question: doganswered
  3. Request Easter · 2+3noted
  4. Question: getting hereanswered
2 requests noted2 questions answered
Request 23:05Call-back open
Room
Family room or suite
Stay
Easter, 7 nights
Guests
2 adults, 3 children
Language
Italian
Note
asks about childcare

How it gets set up in your hotel.

  1. Step 1

    We come to you

    A visit at your hotel. You tell us what families ask on the phone.

  2. Step 2

    Add your hotel info

    Room types, dogs, parking, half board, season. The AI answers from this.

  3. Step 3

    Set up call forwarding

    In your phone system: for example after the front desk closes and when the desk line is busy.

  4. Step 4

    Test it yourself

    You call before a guest does. Only then do we switch it on.

What family hoteliers ask.

Not on her own today. She takes the full request and tells the guest the hotel will get back to them. Whether she can read free rooms from your software depends on the software. We check it with you before we promise anything.

The automatic call-back is in progress. Today you call back, with all the details in front of you: dates, adults, children, room wish and number.

She says in the first sentence that she is an AI. If the guest wants a person, she can put them through to your front desk or a mobile, depending on your phone system. We set that up with you.

Not yet. Greeting regular guests by name is coming soon. Today she treats every caller with the same friendliness.

German, Italian and English. More languages on request.

Other hotels, other phones.

Call tonight, when your front desk is closed.

The test line answers as Hotel Sonnwart, a test hotel, and takes your request. This is how it sounds to a family at ten at night.

Call now+39 0473 480117 Visit at your hotel

Test line · around the clock

+39 0473 480117

Hotel Sonnwart is a test hotel.
Your hotel gets its own voice.