Every call gets answered. Even at 22:40.
An AI answers your hotel’s phone when nobody at the front has time. It says it is an AI, speaks the guest’s language, answers questions about the hotel and takes the request.
LiveThe test line answers as Hotel Sonnwart, a test hotel.
For the calls that would otherwise ring out.
At breakfast, at check-in, at night.
24/7
on the phone, bank holidays too
3
languages: DE, IT, EN · more on request
0
card details taken by phone, ever
Picks up when nobody is at the desk.
Your number stays your number. You decide when a call goes to the AI: at night, when the line is busy, or after a few rings. In its first sentence it says it is an AI.
- Says it is an AI Live
Right at the start. If the guest asks, it confirms. Nobody is misled.
- Greets known numbers by name Live
The number is looked up while it rings. On the test line, that is how it recognises South Tyrolean hotels that call.
- Remembers the last stay Coming soon
AIHotel Sonnwart, good evening. You are speaking to the hotel’s AI assistant.
GuestOh, an AI? And you can understand me?
AIYes, I am an AI assistant. What can I note down for you?
Answers in the language it is asked in.
If the guest switches to Italian mid-sentence, it switches too. In German it answers in standard German, using the polite form.
- German, Italian, English Live
- Answers in standard German, polite form Live
- More languages
On request. We only switch on languages we have listened to ourselves first.
GastHattet's no a Zimmer fir zwoa Leit, Somstig?
KIFür Samstag habe ich ein Doppelzimmer frei. Bis wann möchten Sie bleiben?
OspiteBuonasera, il parcheggio è compreso?
AISì, si parcheggia gratis davanti alla casa. Il garage si paga a parte.
GuestHi, can we bring our dog?
AIDogs are welcome, just not in the restaurant.
Knows your hotel. As far as you tell it.
Wellness, dogs, parking, check-in, half board: whatever is on your hotel’s card, it answers in a sentence or two. What is not on the card, it does not make up.
- Questions about the hotel Live
From the card we write with you. When times or rules change, we change them too.
- Says so honestly when it does not know
“The front desk will sort that out with you.” No “usually”, no “I think”.
- Dogs
- welcome, not in the restaurant
- Wellness
- sauna, indoor pool · 2–8 pm
- Parking
- in front of the hotel, free
- Late arrival
- door code sent in writing
GuestCan our dog come too?
AIDogs are welcome, just not in the restaurant.
GuestWe won’t arrive until eleven.
AINo problem. You will get the door code in writing.
GuestIs there a gluten-free menu?
AII don’t know that. The front desk will sort it out with you.
Puts the guest through when they want a person.
If the guest asks for a person, it puts them through: to your front desk or to a mobile. How depends on your phone system. We set it up with you.
- To the front desk or a mobile Live
Depending on your phone system, we set it up with you. On the test line it is switched off: there it notes the request and the front desk calls back.
- Only when the guest wants it
You decide where to, and at what times.
GuestCould I speak to someone, please?
AIOf course, I’ll put you through to the front desk.
Listens and takes notes.
Guests, dates, room, name, call-back number. One question at a time, only what is still missing. It books nothing and confirms nothing: your front desk does that, in writing.
- Takes the request Live
- Sends it to you after the call Live
- Guest“There are three of us, two adults and a child.”
- Guest“From Friday to Monday.”
- AI“For three people I have the triple room.”
- Guest“Gruber. The number I’m calling from.”
- Guests
- 2 adults, 1 child
- Stay
- Fri–Mon, 3 nights
- Room
- Triple room
- Name · call-back
- Gruber · noted
How it works
Four steps, and the final say is yours.
- Step 1
A guest calls
On your number. You set when it forwards in your phone system.
- Step 2
The AI picks up
Says it is an AI and speaks the guest’s language.
- Step 3
It answers and takes notes
Questions about the hotel from your card. The request with name and call-back number.
- Step 4
The request is with you
You call back or confirm. Only what you confirm gets booked.
Built for the phone, not copied from a chat.
24 hours, 7 days
Bank holidays and low season too.
Says it is an AI
In the first sentence of every call.
DE · IT · EN
More languages on request.
Stays as it is
Calls are forwarded from your phone system.
To front desk or mobile
Depending on your phone system, we set it up with you.
No card details
It never asks for a credit card.
Staying close to the guest
„Bei allem, was wir tun, müssen wir immer am Gast bleiben.“
“In everything we do, we must always stay close to the guest.” That is why the AI picks up when nobody else can, and passes the guest to you as soon as they want a person. The conversation with the guest stays with you.
What hoteliers ask about the phone.
Yes. It says so in its first sentence and confirms it if the guest asks. The European AI Act requires this too.
No. Your phone system forwards calls whenever you want: at night, when the line is busy, or after a few rings. We set this up with you.
Yes, to the front desk or to a mobile, when the guest asks. How depends on your phone system, and we check it with you. On the test line it is switched off.
German, Italian and English, and in German always standard German in the polite form. More languages on request, once we have listened to them ourselves.
That it does not know and the front desk will sort it out. It only answers from your hotel’s card and adds nothing of its own: no offers, no times, no figures.
On the test line the audio is not recorded. What you get is the written request after the call.
Call and ask for a room.
In English, German or Italian. The test line answers as Hotel Sonnwart, a test hotel, and takes your request.
Test line · around the clock
+39 0473 480117
Hotel Sonnwart is a test hotel.
Your hotel gets its own voice.