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The phone rings at breakfast. Someone picks up.

For guesthouses where the owners do everything themselves. When you can’t pick up, an AI answers, says she is an AI and writes the request down for you. You call back when you have time.

Call now+39 0473 480117 Visit at your guesthouse
08:40 · BreakfastExample

Buongiorno, avete una doppia dal 12 al 15 giugno?

Buongiorno, sono l’assistente AI del garni. Prendo volentieri la richiesta: per quante persone?

Due persone, grazie.

New request08:43
Room
Double room
Stay
12–15 June, 3 nights
Guests
2
Language
Italian
Call-back
+39 3·· ··· ··12

Fewer staff means fewer hours at the front desk, not fewer calls.

In a guesthouse the owner couple does almost everything themselves. When nobody is at the front desk, the hotel phone rings on a mobile: during breakfast service, at the shops, in the evening at the kitchen table. Every call is an interruption, and if you can’t answer while serving, you sometimes miss exactly the request that would have booked.

„Die Rezeption ist nur an acht Stunden besetzt“

stol.it on a hotel in Val Gardena2011 · Read source

„Im Tourismus wechseln etwa einige von Halbpension auf Zimmer mit Frühstück.“

Alois Kronbichler, Kohl & Partner South Tyrol2022 · Read source

A scenario

A morning in a guesthouse with twelve rooms.

Scenario · Example

Live

Guesthouse, 12 rooms, Merano.

March to November, front desk 8–11 am and 4–7 pm, otherwise the phone goes to a mobile. A made-up hotel, a real problem. The story only uses what voisas can do today.

  1. The owner is serving breakfast. The phone rings through to the AI, as set in the phone system. She answers and says she is an AI.

  2. A request for June, two people, three nights, taken in Italian, with a call-back number.

  3. A guest asks if there is parking. The AI answers from the info the guesthouse has added.

  4. Breakfast is over. The owner reads all the requests in one go and calls back the right people.

Calculation, not customer data

Calls per day
6
Check against: call list on mobile and landline
outside front desk hours
50% = 3
Check against: the same list
interruption per call
5 min
Check against: time it yourself for a week
missed because your hands are full
1 per day
Check against: the «missed» list on your mobile
of which booking requests
40% = 0.4
Check against: a sample when you call back
do not call again
50% = 0.2
Check against: missed numbers with no second call
would have booked
30% = 0.06
Check against: your conversion rate on requests
days open
220
Check against: your season calendar

~55 hrsof interruptions per season that can go away (3 × 5 min × 220 days)

~13stays a year that can depend on a missed call today (0.06 per day × 220)

A made-up guesthouse, our assumptions. Put in your own numbers: two weeks of call lists are enough.

What changes for your guesthouse.

The mobile stays in your pocket while you serve. The calls are not lost, they wait for you in writing.

  • Picks up when you can’t Live

    Day and night. You choose when calls are forwarded in your phone system.

  • Says she is an AI Live

    German, Italian, English. More languages on request.

  • Answers questions about your hotel Live

    Parking, dogs, check-in, breakfast: whatever you add with us.

  • A written request after every call Live
  • Puts the guest through to your mobile if they ask

    Depends on your phone system; we set it up with you.

  • WhatsApp to the guest and call-back by the AI In progress
  • Confirm with one tap Coming soon
  • Booking in your software Checked against your system
All features with status
Today, 8–11 amExample
  1. Request June · 2 pplnoted
  2. Question: parkinganswered
  3. Question: doganswered
  4. Request Sept · 4 pplnoted
2 requests noted2 questions answered
Request 10:31Call-back open
Room
2 double rooms
Stay
Sept, 1 week, flexible
Guests
4 adults
Language
German
Note
Hiking group, asks about packed lunches

How it gets set up in your guesthouse.

  1. Step 1

    We come to you

    A visit to your hotel. You tell us what guests ask on the phone.

  2. Step 2

    Add your hotel info

    Parking, dogs, check-in, breakfast, season. The AI answers from this.

  3. Step 3

    Set up call forwarding

    In your phone system or with your provider: when the AI picks up.

  4. Step 4

    Test it yourself

    You call before a guest does. Only then do we switch it on.

What guesthouse owners ask.

You decide. In your phone system or with your provider you set when the AI picks up, for example after a few rings or outside front desk hours. If a guest really wants to speak to you, she can put them through, depending on your system.

One visit to your guesthouse. Together we write down what the AI should know about your guesthouse, and we show you where forwarding is set. Then you call yourself and hear how she answers.

Yes. She says so in the first sentence of the call.

No. She takes the request, you confirm. Whether she can book straight into your booking software depends on the software. We check it with you before we promise anything.

German, Italian and English. More languages on request.

Other hotels, other phones.

Call while you pour the coffee.

The test line answers as Hotel Sonnwart, a test hotel, and takes your request. This is how it sounds to your guests.

Call now+39 0473 480117 Visit at your guesthouse

Test line · around the clock

+39 0473 480117

Hotel Sonnwart is a test hotel.
Your guesthouse gets its own voice.