Five providers that answer the hotel phone. Where the others are ahead today comes first. With sources and date.
If you need bookings written straight into your hotel software today, Alveni or Codyco are further along than we are. If you want to listen in and take over, Riviera. If you want to automate the whole operation, Lance. voisas does one thing: a voice, set up in South Tyrol, that answers, says it is an AI and sends you the finished request.
The details on the other providers come from their own websites, read in November 2026. We have not tested their products ourselves. Anything they do not state is shown here as «not stated».
Side by side · As of November 2026
| Criterion | voisas | Alveni | Codyco | Riviera | Lance |
|---|---|---|---|---|---|
| Based in | Bolzano, South Tyrol | Wallisellen, Switzerland (Alveni AG) | Germany (YC, Fall 2025) | San Francisco (YC, Winter 2025) | San Francisco (YC, Winter 2026) |
| Who it is for | Guesthouses, family, wellness and city hotels in South Tyrol | Hotels in Germany, Austria and Switzerland, own South Tyrol page, «over 100 hotels» | Hotel groups | Hotels, three plans up to «Portfolio» | Hotels, shows logos of Marriott, Hyatt, IHG, Wyndham |
| Languages | German, Italian, English, more on request | 32, South Tyrolean dialect by their own account | not stated | 10+ | 99+ |
| Says it is an AI | Yes, in the first sentence of every call | not described on the site | not described on the site | not described on the site | not described on the site |
| Booking in the hotel software | Checked against your system | Integrations incl. HotelPartner, HNS, DIRS21, Apaleo (from the Pro plan) | writes bookings into OPERA Cloud, Sihot, Apaleo, with payment | custom integrations in the largest plan | forwards reservation calls |
| Put through to a person | Yes, to the front desk or a mobile, depending on the phone system | not stated | structured hand-over to the team | listen in and take over live | to your existing phones |
| WhatsApp, SMS, chat | WhatsApp to the guest In progress | Booking links by WhatsApp or SMS (Pro), chatbot for website and WhatsApp (Ultra) | not stated | SMS, email, chat | SMS |
| Returning guests | Memory Coming soon | «KI-Gedächtnis für Stammgäste» (Pro) | not stated | recognises the guest by their number | not stated |
| After the call | finished request sent to you Live · call log Coming soon | not stated | hand-over to the team | summary and transcript on hand-over | every call logged, with transcript |
| Try it | Test line +39 0473 480117, around the clock | free demo, audio test | not stated | 14 days free | book a demo |
| Setup | in person at your hotel, from Bolzano | not stated | other systems are checked before launch | not stated | not stated |
| Beyond the phone | nothing, on purpose | Email, chat, social media | Payments in the hotel software | Room service, in-house requests | Housekeeping, maintenance, staff rotas |
Provider details from their websites and YC profiles, as of November 2026 (read on 7 Nov 2026). We do not quote rates for anyone here.
Alveni
you need an integration with HotelPartner, HNS, DIRS21 or Apaleo today, want to recognise returning guests and send booking links by WhatsApp, or need more than three languages. Alveni has its own South Tyrol page and names Romantik Hotel Turm as a reference.
Codyco
you run a hotel group on OPERA Cloud, Sihot or Apaleo and want the AI to write bookings, payment included, straight into your system.
Riviera
you want to listen in on calls and take over live, have phone, SMS, email and chat in one place, and test for 14 days first.
Lance
you run a large property and want phone, housekeeping, maintenance and staff rotas on one platform, with a great many languages.
voisas
you run a hotel in South Tyrol, want someone who comes to your hotel and speaks both German and Italian, and want to call the voice yourself first. The AI takes it down, you decide.
What runs todayEvery detail about another provider comes from one of these pages. These are their own statements, not our measurements. Offers change quickly: check the provider’s site before you decide.
Is something here wrong about you or your product? Write to tashi@tashiparis.com. We will correct it and note the date.
Because you would find out on the first call anyway. In South Tyrol, people know each other. We would rather win where we are genuinely strong: local, in person, with a line you can call today.
That depends on your software. We check it with you before we promise anything. Until then, the AI takes down the request and you book it yourself.
Because we do not publish ours and the others change often. Ask every provider directly, including us.
Call our test line, then the others’ demos. The test hotel Sonnwart answers.
Test line · around the clock
+39 0473 480117
Hotel Sonnwart is a test hotel.
Your hotel gets its own voice.